Privacy Policy

Introduction

Welcome to Music Therapy Isle of Man’s privacy policy.

We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, store, and protect your personal information when you visit our website, contact us, or use our services. It also outlines your rights under the Isle of Man data protection legislation and explains how you can contact us with any questions or concerns.

Music Therapy Isle of Man is committed to handling personal data responsibly and transparently in accordance with the Isle of Man Data Protection Act 2018 and applicable GDPR-equivalent legislation.

By using our website or providing your information to us, you confirm that you are aged 13 or over.

1. Important Information and Who We Are

Purpose of this privacy policy

This privacy policy aims to give you information on how Music Therapy Isle of Man collects and processes your personal data through your use of this website and our services, including any information you may provide when you:

• contact us via our website, email, or phone;

• enquire about music therapy services;

• register for sessions;

• subscribe to updates or newsletters; or

• otherwise engage with us.

This website is not intended for children to use independently, and we do not knowingly collect data directly from children without parental or guardian involvement where appropriate.

It is important that you read this privacy policy alongside any additional privacy notices we may provide in specific situations so that you fully understand how and why we use your data.

Controller

Music Therapy Isle of Man is the data controller and responsible for your personal data (referred to in this policy as “we”, “us”, or “our”).

Contact Details

If you have any questions about this privacy policy or our privacy practices, please contact:

Music Therapy Isle of Man
Heather Daykin
Email: info@musictherapyiom.com

You also have the right to make a complaint to the Isle of Man Information Commissioner:

Isle of Man Information Commissioner

We would, however, appreciate the opportunity to address your concerns first.

Keeping your information up to date

It is important that the personal data we hold about you is accurate and current. Please let us know if your information changes during your relationship with us.

Third-party links

Our website may include links to third-party websites or services. We are not responsible for the privacy practices of these external websites and encourage you to read their privacy policies separately.

2. The Data We Collect About You

Personal data means any information that can identify an individual.

We may collect, use, store, and transfer different types of personal data, including:

• Identity Data – such as your name, title, date of birth, or relationship to a client.

• Contact Data – such as your email address, telephone number, and postal address.

• Health and Support Information – information relevant to therapy provision, support needs, safeguarding, wellbeing, and communication preferences.

• Financial Data – such as payment details where relevant.

• Technical Data – such as IP address, browser type, and website usage information.

• Communication Data – records of correspondence, enquiries, and feedback.

Special Category Data

As a music therapy service, we may process sensitive personal data relating to health, wellbeing, disability, or support needs where necessary for the provision of therapy services.

We only process this information where:

• you have given explicit consent;

• it is necessary for the provision of health or social care support; or

• we are legally permitted or required to do so.

We treat this information with strict confidentiality and appropriate safeguards.

3. How Your Personal Data Is Collected

We collect data through:

Direct interactions

You may provide information by:

• completing forms;

• contacting us by phone or email;

• attending consultations or therapy sessions;

• subscribing to communications; or

• providing feedback.

Automated technologies

When you use our website, we may automatically collect Technical Data through cookies and similar technologies.

Third parties

We may receive payment information from secure payment providers or referrals from healthcare, education, or support professionals where appropriate and with lawful basis.

4. How We Use Your Personal Data

We will only use your personal data where the law allows us to do so.

Most commonly, we use your personal data:

• to provide music therapy services;

• to respond to enquiries;

• to manage bookings and payments;

• to communicate with you about appointments or services;

• to comply with legal obligations;

• where we have your consent; or

• where it is necessary for our legitimate interests and your rights do not override those interests.

Marketing Communications

We may occasionally send updates about services, workshops, or relevant information if you have chosen to receive them.

You can opt out of marketing communications at any time by contacting us or using the unsubscribe link included in emails.

We do not sell or share your personal data for third-party marketing purposes.

Cookies

Our website may use cookies to improve functionality and understand website usage.

You can control cookies through your browser settings. Disabling cookies may affect some website functionality.

5. Disclosure of Your Personal Data

We may share your personal data with trusted third parties where necessary, including:

• payment processors;

• website or IT service providers;

• professional advisers;

• healthcare or educational professionals involved in your care (with appropriate consent where required); or

• regulators or legal authorities where required by law.

We require all third parties to respect the confidentiality and security of your personal data.

6. International Transfers

Where personal data is transferred outside the Isle of Man or UK, we will ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

7. Data Security

We have implemented appropriate security measures to prevent personal data from being lost, misused, accessed without authorisation, altered, or disclosed.

Access to personal data is limited to those who have a legitimate need to access it.

We also have procedures in place to respond to suspected data breaches and will notify relevant authorities and individuals where legally required.

8. Data Retention

We will only retain your personal data for as long as necessary for the purposes for which it was collected, including legal, professional, safeguarding, accounting, or insurance requirements.

Typically:

• client records may be retained in line with professional guidelines and legal obligations;

• financial records are retained for tax and accounting purposes;

• enquiry information may be retained for a limited period unless ongoing services are provided.

You may request deletion of your information where applicable under data protection law.

9. Your Legal Rights

Under Isle of Man data protection law, you may have the right to:

• request access to your personal data;

• request correction of inaccurate information;

• request erasure of your personal data;

• object to processing;

• request restriction of processing;

• request transfer of your data;

• withdraw consent where processing is based on consent.

To exercise any of these rights, please contact us using the details above.

Changes to This Privacy Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date.